Effective Date: November 4, 2026
30 Day Returns and Exchanges
You may request a return or exchange within 30 calendar days after delivery. We accept returns for change of mind, unsuitable size or fit, damaged or defective items, and incorrect items. Contact us within this period with your order number and the item you wish to return.
Return Conditions
For change-of-mind or fit returns, clothing must be unworn, unwashed, unaltered, and free of stains, odors, or damage, with any original tags and packaging included. Trying an item on indoors to check its fit is acceptable. Items damaged through use or care contrary to the garment instructions are not eligible. These conditions do not prevent you from reporting goods that arrived damaged, defective, or incorrect, or exercising rights that cannot be excluded by law.
How to Return an Item
- Email kydasfashion@gmail.com with your order number, the items, and the reason for return. For damage, defects, or an incorrect item, include photographs if available so we can assess the issue.
- We respond within 24 hours with return instructions and, where we are responsible for return shipping, a prepaid label. Contact us before sending the parcel so it can be matched to your order.
- Pack the item securely, include your order number, and send it to KYDA’ S Fashion, The 300 Building, 300 SW 107th Ave Ste 110, Miami, FL 33174, United States. Use a tracked service and retain proof of shipment.
Exchanges
Request an exchange within the same 30 day window and follow the return process above. Tell us the replacement size or item required. Exchanges depend on availability. Once the return has been inspected, we will confirm the replacement and any price difference before dispatch. If the requested replacement is unavailable, you may choose a refund. We do not charge a restocking or exchange handling fee.
Return and Exchange Shipping Costs
For a damaged, defective, or incorrect item, we pay the return shipping and any replacement shipping. For change of mind, size, or fit, the customer pays the return shipping; standard shipment of an agreed replacement within the United States is free. Original standard shipping is free, so no original standard shipping charge is deducted from a refund. No restocking fee applies.
Refund Process and Timing
After we receive and inspect your return, we notify you of the outcome and process an approved refund within 1–3 business days. Refunds go to the original payment method. Your bank or card issuer typically takes a further 1–3 business days to post the credit; the actual time may vary by issuer. Business days are Monday through Friday, excluding U.S. federal holidays. If the credit has not appeared after that period, contact your bank and then contact us for assistance.
Damaged, Defective, or Incorrect Orders
Contact us as soon as you discover a problem and within 30 days after delivery. Keep the item and packaging while we investigate. We will arrange a return, replacement, or refund appropriate to the issue, without charging you return shipping for our error or an item that arrived defective.
Order Cancellation
To cancel an order before it ships, contact us immediately with your order number. If the order has not shipped, we will cancel it and issue a full refund to the original payment method, with no cancellation or handling fee. Once an order has shipped, it cannot be cancelled and our Refunds and Returns Policy applies.
Contact Us
Store Name: KYDA’ S Fashion
Address: The 300 Building, 300 SW 107th Ave Ste 110, Miami, FL 33174, United States
Phone: +1 (786) 354-2755
Email: kydasfashion@gmail.com
Opening Hours:
Monday–Saturday: 11:00 AM–7:00 PM
Sunday: 11:00 AM–4:00 PM
Time Zone: America/New_York (Eastern Time; EST/EDT as applicable)
Response Time: We respond within 24 hours.